Contact information

Required Contact Details

To place an order or interact with our website, customers are required to provide accurate and up-to-date contact information, including but not limited to an email address and/or mobile phone number.

This information is essential for:

  • Order confirmation and status updates

  • Delivery coordination with our shipping partner

  • Customer support and issue resolution

Failure to provide accurate contact details may result in delayed, canceled, or undeliverable orders.

Email & SMS Communications

By providing your email address and/or phone number, you agree to receive communications from us, which may include:

  • Order confirmations and shipping updates

  • Important service-related notifications

  • New product launches, promotions, and exclusive offers

These communications ensure you do not miss important updates related to your orders or brand announcements.

You may opt out of promotional communications at any time; however, essential order- and delivery-related messages cannot be disabled, as they are necessary to complete your purchase.

Shipping & Courier Coordination

Accurate contact information is required to allow our shipping partner to:

  • Confirm delivery availability

  • Collect Cash on Delivery payments (if applicable)

  • Resolve delivery issues such as incorrect addresses or unreachable recipients

Orders delayed or returned due to unreachable or incorrect contact information are the customer’s responsibility and are not eligible for refund or reshipment.

Customer Responsibility

Customers are responsible for ensuring that their contact information remains accurate and accessible. We are not liable for missed communications, delivery failures, or lost promotions resulting from incorrect or outdated contact details.

Policy Acceptance

By using our website and placing an order, you acknowledge and agree to this Contact Information Policy and consent to being contacted via email and/or SMS for the purposes outlined above.